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Let me provide creative solutions when you need to communicate information to your clients, staff, management, or community. Whether you need full-blown training programs including
Web-based and blended learning programs, customized presentations, or documentation for office procedures or systems, I have the skills and experience to create exactly what you need in both English and Spanish:

•  Interactive print and web-based self-study programs that engage learners and lead them to retain and apply what they've learned.

•  Classroom and Workshop materials including leader´s guides, case studies, role-plays, and ongoing action plans suited to your audience.

•  Dynamic PowerPoint presentations tailored to your situation.

•  Your documentation and reference manuals converted to engaging training programs.

•  Your procedures documented in clear, easy-to-use format.

Professional
Experience

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MEDIAPRO Inc., Bothell WA                           May 2004 - Current
Senior Instructional Consultant

•  Work with clients to identify instructional needs and assist them through approving instructional design and signing off on deliverables. Create storyboards for Web-based training. Develop auxilliary blended learning and classroom learning materials. Edit work of other instructional designers. Write audio scripts, work with recording studio, and direct voice talent. Work with developers to implement Web-based design. Serve as a "creative spark" in team design meetings.

Shoreline Community College @ Lake Forest Park  2003-2004

•  Taught American Management Association business classes such at Communications Skills for Managers and First Line Supervision.

Safeco Insurance Company, Seattle, WA                1989 - 2003
Instructional Designer

•  Worked within a cross-functional team of professionals including subject matter experts from the field, marketing product managers, and a server-side technician to design and implement a new approach to Web-based training at Safeco.

•  Developed six robust E-school modules using Macromedia Studio MX, RoboDemo, and SnagIt.

•  Developed and delivered an interactive product launch Webcast series which reached 2,124 participants in insurance agencies nationwide.

•  Created five major PowerPoint-based programs for in-house clients to meet a wide range of specific needs. Developed accompanying leader's guides, kits, or detailed notes for presenters.

•  Wrote and maintained twelve different self-study courses about insurance contracts and developed auxiliary continuing education exams for these courses to meet the requirements of various state insurance departments.

•  Conducted needs analyses; interviewed subject matter experts; developed templates for subject matter expert input; evaluated usability and effectiveness of instructional materials and programs; and developed maintenance plans and documentation.

Rainier National Bank, Seattle, WA                           1972 - 1988
Training Officer 1977 - 1988

•  Created, developed, and presented six training programs related to banking skills, supervision, and management.

•  Developed classroom training follow-up action plan contracts for employees and managers to create accountability for using new skills in work situations.

•  Managed a team of eight bank branch representatives, three production people, and a training consultant to develop a comprehensive three-phase teller training program which included self-study workbooks related to branch reference manuals, an on-the-job trainer's kit, training video, and statistically validated written and performance-based exams.

•  Administered the company's Tuition Reimbursement program.

Teller, Bookkeeper, New Accounts, Note Clerk      1972 - 1977

•  Performed the duties of progressively more responsible positions within a bank branch.

•  Created and took on the role of Meeting Leader to provide sales and skill training to co-workers.

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Shoreline Community College @ Lake Forest Park             2004
Macromedia MX Courses (Dreamweaver, Fireworks, Flash)

Completed Level II classes.

Control Data Education Company, Bellevue, WA 1985 - 1986
Post-Graduate coursework in Instructional Design

Completed a 180-hour course in instructional design and computer-based training offered by Control Data Education Company, part of Control Data Corporation. Consistently use the systems approach to instructional design: needs analysis, task analysis, design and storyboarding of program flow, development of materials in all media, implementation, and evaluation of programs.

American Institute, Malvern, PA                               1990 - 1997
CPCU, ARP, AIM in Insurance, Research, Management

American Institute is a professional education organization for insurance industry professionals.
CPCU is a five-year program of study in ethics, accounting and finance, insurance industry operations and contracts, and contract law. ARP is an associate designation in research and planning; AIM is an associate designation in management skills.

University of Washington, Seattle, WA
B.A. Education in Russian/English

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•  Published twelve copyrighted self-study courses about insurance under Safeco's name.

•  Authored a financial industry workbook to accompany Elwood Chapman's book Supervisor Survival Kit , published by Science Research Associates, Inc. (1983).

•  Applied for copyrights, learned copyright requirements and how to comply with copyright laws.

•  Worked with editors, proofreaders, and printers to prepare manuscripts for publication.

•  Obtained permission from authors and publishers to reprint articles and portions of other published works.

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Seattle Editor's Guild

Seattle Print Arts

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Expert-level computer skills:

•  Develop E-learning using Macromedia Studio MX (Dreamweaver, Flash, and Fireworks).

•  Create screen captures and transaction simulations using software such as RoboDemo E-Learning Edition and SnagIt.

•  Apply advanced features of MS Office Professional programs such as Word, Excel, and PowerPoint.

•  Manage and track projects using MS Project.

•  Format, hyperlink, and index large .pdf documents using Adobe Acrobat Writer.

•  Use a wide variety of other software such as Photoshop Elements, Corel Draw and Corel PhotoPaint, MS Publisher, Ventura Publisher, and Mind Manager (a mind-mapping design tool.)

•  Learn new software and applications quickly, and apply their advanced features to work situations.

Experienced photographer who uses personal digital images to enhance documentation, presentations, training material and web sites. For example, recently photographed commercial vehicles on the street to use in a web-based training program about quoting commercial auto insurance.

Contact

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E-Mail June Ireland                     Page last revised 24 Dec 2006
Copyright ©2004 June Ireland